Order Processing

Order processing begins after payment is successfully confirmed. We prepare orders as quickly and accurately as possible. Any processing or delivery estimate shown at checkout or on a product page is an estimate rather than a guaranteed delivery date.

Orders placed during major releases, promotions, weekends or holidays may require additional processing time. If an item has a special handling period, that information will be shown on its product page whenever possible.

If we cannot ship within the stated or legally applicable timeframe, we will provide an updated estimate and the cancellation or refund options required by applicable law.

Shipping Rates & Delivery Estimates

Shipping charges are calculated using factors such as package weight, destination and selected shipping service. The available options and cost are displayed during checkout.

Carrier delivery estimates begin after the carrier accepts the package and do not include order-processing time. Weather, service disruptions, high-volume periods and other events may cause delays.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout, including apartment or unit numbers, postal codes and any information required by the local carrier.

We ship orders using the address submitted with the order. Once a package has been processed or shipped, we cannot guarantee that the address can be changed. Contact us immediately if you notice an error. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Tracking & Carrier Updates

When tracking is available, it will be sent to the email address used at checkout. Tracking may take a short time to update after the shipping label is created or the carrier receives the package.

Customers should monitor tracking and respond promptly to carrier or customs requests. If tracking shows an unusual delay, contact the carrier first and then email PokeVaults if further assistance is needed.

Pre-Orders & Mixed Orders

Pre-order release dates and shipping windows are estimates and may change because of manufacturer, distributor or transportation delays. The information shown on the relevant product page applies to that pre-order.

If a significant delay occurs, affected customers will be notified and given the options required by applicable law.

If an order contains both available and pre-order products, shipment timing may depend on when all products become available. Place in-stock products in a separate order when you need them shipped independently.

International Orders & Customs Responsibility

PokeVaults is not responsible for customs restrictions, tariffs, duties, taxes, import fees or other regulations that apply in the destination country. International customers must confirm with their local customs authority that the ordered products may be lawfully imported before placing an order.

For international shipments, the recipient is generally treated as the importer and is responsible for complying with applicable local laws and import requirements. Customs authorities may inspect, hold, reject or return a shipment.

Import Duties, Taxes & Fees

Orders delivered outside the United States may be assessed customs duties, import taxes, brokerage charges or other fees when they enter the destination country. These charges are determined by local authorities or carriers and are the customer’s responsibility.

Import charges are not included in the product price or standard shipping charge unless checkout expressly states otherwise. If charges are assessed, payment may be required before or upon delivery.

Customs Seizure, Rejection or Refusal

If customs seizes or rejects a package and the products are not returned to PokeVaults, we cannot issue a refund. If the complete order is returned to us in its original, unopened and resalable condition, we may refund the eligible product cost after the return has been received and inspected.

Original shipping charges, customs charges, duties and return shipping costs are non-refundable. Any carrier or return costs charged to PokeVaults may be deducted from the eligible product refund.

Undeliverable & Returned Packages

A package may be returned because of an incorrect address, missing address information, failed delivery attempts, customs refusal, unpaid import charges or failure to collect it from the carrier.

When an eligible package returns in its original condition, the product cost may be refunded after inspection. Shipping and return charges are non-refundable. International returns can take several weeks or months, and a refund cannot be completed before the package is received.

Delayed, Missing or Damaged Shipments

Delivery delays caused by carriers, customs, weather, incorrect addresses or circumstances outside our reasonable control do not automatically qualify an order for a refund. We will provide available information and reasonably assist with a carrier inquiry when appropriate.

If a package arrives damaged, keep the product, shipping box, label and all packing materials. Contact info@pokevaults.com as soon as possible with your order number and clear photographs. Carrier reporting deadlines may apply.

Agreement to This Policy

By placing an order on pokevaults.com, you confirm that you have reviewed and accepted this Shipping Policy and International Shipping Disclaimer, including the responsibilities relating to address accuracy, customs requirements, duties, taxes and returned shipments.

International shipping issues are uncommon, and we will make a reasonable effort to help identify a practical solution when a problem occurs.

Contact PokeVaults

For shipping questions, email info@pokevaults.com or call +1 (347) 603-5696. Include your order number when contacting us about an existing shipment.