Requesting a Cancellation

To request cancellation, email info@pokevaults.com as soon as possible. Include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The item or order you want cancelled.
• A short reason for the request.

Requests are reviewed during customer-service hours. An automated email or submitted message is not confirmation that the cancellation has been approved.

Cancellation Window

A cancellation request must be submitted within 24 hours of placing the order and before the order has entered fulfillment or been shipped. We will make a reasonable effort to stop an eligible order, but fast processing means cancellation cannot be guaranteed.

After the 24-hour window, a request may be declined even if tracking has not yet been issued, particularly when inventory has been allocated, labels have been created or warehouse processing has begun.

Rush & Fast-Processing Orders

Rush-order and expedited items may be processed or shipped within 24 hours. Cancellation requests for these orders must be sent immediately after purchase. If fulfillment has started or the order has shipped, it cannot be cancelled.

Cancellation Fee

Approved customer-requested cancellations are subject to a non-refundable 10% cancellation fee, where permitted by law. The fee applies to in-stock and pre-order products and is calculated from the cancelled merchandise subtotal.

The fee helps cover payment processing, inventory allocation and administrative costs associated with accepting and reversing the order. Any shipping charge or tax that has not been incurred will be handled as required by applicable law.

Pre-Order Cancellations

Pre-orders may be cancelled only within the applicable cancellation period and before any stated distributor or allocation deadline. Approved customer-requested pre-order cancellations may incur the same 10% cancellation fee.

Release dates, mixed orders, allocations and payment terms are explained in our Pre-Order Policy. If PokeVaults cannot fulfill an allocated pre-order and cancels it without your request, no cancellation fee applies.

Bots, Multiple Accounts & Limit Abuse

Orders may be cancelled if third-party software, bots, false information, multiple accounts, related names, addresses or payment methods are used to bypass a stated per-customer limit or interfere with fair access to limited products.

A 10% cancellation fee may apply to an abusive or automated order when disclosed at checkout and permitted by law. We may also restrict related accounts or future purchases. Nothing in this section authorizes a fee that applicable law prohibits.

Orders Cancelled by PokeVaults

If PokeVaults cancels an order without a customer cancellation request—such as because of unavailable stock, distributor shortage, listing error or inability to fulfill—the 10% cancellation fee will not apply. The affected amount will be refunded to the original payment method.

This fee waiver does not necessarily apply when an order is cancelled because of suspected fraud, chargeback risk, limit abuse, false information or another material policy violation; any deduction will remain subject to applicable law.

Orders Already Processed or Shipped

An order that has entered fulfillment or shipped cannot be cancelled. Refusing delivery does not convert the shipment into an approved cancellation and may result in return-shipping, customs or carrier charges.

After delivery, review our Refund & Return Policy for return eligibility, authorization requirements, return shipping and restocking terms. Address and international-delivery responsibilities are explained in our Shipping Policy.

Refund Method & Timing

After an approved cancellation is processed, the refundable balance is issued to the original payment method. PokeVaults cannot redirect a card refund to another card, bank account or person.

Refunds may take up to 7 business days to appear after processing, depending on the payment provider or financial institution. This timeframe does not include the time required to review the initial cancellation request.

Mandatory Rights, Changes & Contact

This policy does not limit any cancellation, refund or consumer right that cannot legally be waived. If mandatory law gives you a greater right than this policy, that law controls.

We may update this policy by posting a revised version with a new “Last updated” date. Changes apply prospectively unless applicable law requires otherwise.

For cancellation questions, contact info@pokevaults.com.