30-Day Return Window

You have 30 days after receiving your order to request an eligible return. A request made within 30 days does not automatically approve the return; the item must also meet the eligibility requirements below.

To begin, email info@pokevaults.com with your order number, the product name and the reason for your request.

Return Eligibility

Unless an exception required by law applies, a returned physical product must be:

• Unopened, unused and in the same condition in which it was received.
• Inside its complete original packaging with seals and protective wrap intact.
• Accompanied by a receipt, order confirmation or other proof of purchase.
• Authorized by PokeVaults before it is shipped back.

Buyers are responsible for return shipping unless PokeVaults agrees otherwise or the return results from our error. Eligible voluntary returns may be subject to a 10% restocking fee. Original shipping charges are non-refundable except when required by law or expressly approved.

Damages, Missing Items & Order Issues

Inspect your order immediately after delivery. Contact info@pokevaults.com within 48 hours if an item is damaged, missing, incorrect or otherwise affected.

Include your order number and clear photographs of the shipping box, label, internal packaging and affected product. Claims reported after 48 hours may be ineligible under this store policy because carrier evidence and reporting windows may no longer be available.

Manufacturer Packaging Imperfections

Small cuts or looseness in shrink wrap, slight dents, imperfect corners, print variations and minor glue issues can occur during manufacturing and distribution. Cosmetic imperfections that do not materially affect the product, contents or sealed status are generally not eligible for refund or exchange.

We inspect products before dispatch and do not intentionally ship severely damaged items. If the packaging arrives with significant damage or an affected seal, follow the 48-hour damage-reporting process so we can review it.

Non-Returnable Products

Because condition, contents or value can change after opening, the following products are normally non-returnable:

• Opened booster packs, booster boxes, collection boxes and other randomized products.
• Products with broken seals, removed shrink wrap or altered original packaging.
• Opened mystery products, redeemed codes, gift cards and personalized items.
• Clearance or final-sale products when clearly identified before purchase.

This exclusion does not apply where a return or remedy is required for a product that is defective, materially misdescribed or otherwise protected by applicable law.

Digital Products

Digital products are non-refundable after delivery, download, access or redemption because they cannot be physically returned. Please confirm the product and email address before completing the purchase.

If a digital item is not delivered, is inaccessible because of a fault on our side, or is not what was purchased, contact info so we can investigate. Refund rights required by applicable law remain unaffected.

Exchanges

The fastest way to receive another item is to request a return for the original product and, after the return is accepted, place a new order for the desired item. Replacement stock is not reserved while a return is in transit.

For an incorrect or damaged item, contact us before placing another order so we can review the appropriate resolution.

Sale & Promotional Purchases

Products bought during a sale remain subject to the eligibility requirements and deadlines in this policy unless they were clearly marked final sale before checkout. Waiting for a sales event to end does not extend the 30-day request period.

Promotional discounts, limited-time offers and sale prices are not retroactively applied to earlier purchases unless they qualify under the Price Adjustments section below.

Incorrect or Undeliverable Addresses

If a package is returned because the customer entered an incorrect, incomplete or undeliverable address, an eligible product-cost refund may be issued after the package is received and inspected.

Original and return shipping charges are non-refundable, and a 10% restocking fee may apply. A refund cannot be completed before the returned package reaches us.

Refund Review & Processing

We will inspect an authorized return after it arrives and notify you whether the refund is approved. Approved refunds are issued to the original payment method. If that method is no longer available, contact the payment provider because PokeVaults cannot redirect the refund to an unrelated account.

We aim to initiate approved refunds within 7 business days after inspection. Your bank or payment provider may require additional time before the credit appears on your statement.

Order Cancellations

Contact us immediately if you need to cancel an order. We will try to help before processing begins, but cancellation is not guaranteed after an order enters packing or shipment.

Pre-order cancellations are governed by the separate Pre-Order Policy, including any disclosed cancellation fee and distributor deadline.

14-Day Price Adjustments

If PokeVaults lowers the regular, non-promotional price of an identical in-stock product within 14 days of your original purchase, contact us to request an eligible price adjustment.

Price adjustments do not apply to sale pricing, promotional codes, flash sales, clearance items, bundles, mystery products, competitor prices or pricing errors. Approval is subject to verification of the original order and current product eligibility.

Contact PokeVaults

For returns, refunds, exchanges or damaged-order questions, email info@pokevaults.com. Include your name and order number so our team can locate your purchase.