Release Dates & Shipping

We aim to ship pre-order products on or before their official release date when allocated inventory arrives on schedule, unless the product page states otherwise. A release date is not a guaranteed delivery date.

Publishers, manufacturers and distributors may change release dates or delivery schedules. If we cannot ship within the stated timeframe, we will provide an updated estimate and the cancellation or refund options required by applicable law.

Mixed Orders

If an order contains both in-stock and pre-order items, or multiple pre-orders with different release dates, the entire order will normally be held until every item is available.

Place time-sensitive in-stock items in a separate order. If you request split shipping after checkout, approval is not guaranteed and additional shipping charges may apply.

Customer-Requested Cancellations

A pre-order may be cancelled before the applicable distributor deadline. A cancellation fee of up to 10% may be deducted to cover non-refundable transaction and reservation costs.

After the distributor deadline, cancellation is not guaranteed because inventory may already have been committed. To request cancellation, email info@pokevaults.com with your order number.

Product Allocations

Final allocations are determined after distributor orders are processed. We work to avoid overselling, but distributors may reduce quantities—especially for limited releases, special sets, premium collections and other high-demand products.

If allocation is insufficient, affected products or orders may be cancelled. When PokeVaults cannot fulfil an allocated product, the customer will receive a full refund for the affected item to the original payment method.

Fraud-Risk Orders

Orders flagged by our payment or fraud-prevention systems may be held for verification or cancelled. Risk signals can include failed payment verification, inconsistent billing and shipping details, unusual order activity or other information that cannot be confirmed.

If you believe an order was incorrectly flagged, contact info@pokevaults.com. We may ask you to verify permitted order details before attempting another purchase. Never send your full payment-card number or security code by email.

Per-Customer Limits

Where a product displays a per-customer or per-household limit, that limit applies across related orders. Orders exceeding the stated limit may be reduced or cancelled unless PokeVaults approved a special arrangement in advance.

Attempts to bypass limits through multiple names, accounts, email addresses, payment methods or delivery addresses may result in cancellation of all related orders and restriction from future limited releases.

Payment Policy

All pre-order products must be paid in full at checkout to secure a reservation. Adding a product to the cart does not reserve inventory.

If payment is declined, reversed, disputed or otherwise not completed, the reservation may be cancelled. Any refund that is approved will be returned to the original payment method, subject to normal payment-provider processing times.

Order & Address Changes

Contact us immediately if you need to correct an address or request another permitted change. Changes are not guaranteed after the order enters processing, and a change that affects fraud verification may require cancellation and a new purchase.

PokeVaults is not responsible for delays or failed delivery caused by incorrect or incomplete information entered at checkout.

Agreement to This Policy

By purchasing a pre-order product from pokevaults.com, you acknowledge that release dates and allocations can change and agree to this Pre-Order Policy, including the rules for mixed orders, cancellations, purchase limits and payment.

Contact PokeVaults

For questions about an existing pre-order, email info@pokevaults.com. Include your full name and order number so we can locate the reservation.